Terms and Conditions of Use

T&C Use for
Pet 24-7 Platform & AI-Enabled Tools (including VetAssist)

Last updated: 11/01/26

These Terms and Conditions of Use (“Terms”) govern your access to and use of the Pet 24-7 platform, including VetAssist, VetAssist Pro and all related AI-enabled tools, services, websites, and applications operated by Pet 24-7 Global Ltd(“we”, “us”, “our”).

By accessing or using the platform, you confirm that you have read, understood, and agree to be bound by these Terms.

1. Who may use the platform

Pet 24-7 is used by two distinct user groups:

Pet owners / animal guardians
Veterinary professionals and veterinary teams

Different features and outputs may be available depending on your role and/or region in which you are using the platform. You are responsible for ensuring that the role you select is accurate.

2. Purpose and nature of VetAssist
VetAssist uses artificial intelligence to provide general veterinary guidance and clinical decision-support advice.

Its purpose is to:

support understanding and decision-making
help structure clinical thinking and next steps
improve communication and reduce administrative burden
VetAssist is not a substitute for professional veterinary judgement or in-person veterinary care.

3. Important information for pet owners

3.1 Nature of advice provided
If you are a pet owner or animal guardian, you acknowledge that

VetAssist provides:
- general veterinary guidance and educational support only
  information intended to help you understand possible issues and recognise when veterinary attention may be required
VetAssist does not:
- provide definitive diagnoses
- prescribe treatment or medication
- replace consultation with a qualified veterinary professional

3.2 Seeking veterinary care
You must seek advice from a qualified veterinary professional if:

your animal is unwell, injured, or in pain
symptoms worsen or fail to improve
you are unsure how serious a situation may be

You must not delay or avoid veterinary care based on information generated by VetAssist.

3.3 Responsibility
You remain fully responsible for:

decisions made about your animal’s care
actions taken based on information provided
ensuring appropriate veterinary attention is sought when required

4. Important information for veterinary professionals

4.1 Clinical decision-support advice
If you are a veterinary professional, you acknowledge that VetAssist provides:

clinical decision-support advice
structured triage frameworks
differential considerations
drafting and documentation assistance
All outputs are advisory only and must be reviewed, interpreted, and applied using your professional judgement.

4.2 Professional responsibility
VetAssist does not:

make autonomous clinical decisions
diagnose conditions
prescribe treatment
determine patient outcomes
The veterinary professional remains the regulated decision-maker and is fully responsible for all clinical decisions and patient outcomes.

4.3 No blind reliance
You agree not to place blind reliance on AI-generated outputs and to apply:

current best practice
case-specific context professional and regulatory obligations

5. Use of artificial intelligence
VetAssist is built using:
a base large language model with broad general knowledge
open-source veterinary and scientific literature
educational materials from WVS Academy
content developed and reviewed by our internal clinical team
oversight from an international clinical governance board including many experienced vets and specialists

The system is configured to prevent self-learning from user inputs, reducing the risk of corruption or unintended model drift.

That said, AI outputs may be incomplete, inaccurate, or inappropriate in certain contexts and must always be interpreted by the user.

6. Human oversight and accountability
For all users:

AI outputs are advisory and non-deterministic
humans remain responsible for decisions and actions taken
Pet 24-7 Global Ltd does not assume responsibility for outcomes resulting from reliance on AI-generated content

7. Feedback and safety reporting
Users are encouraged to report:
inaccurate or misleading outputs
concerning or potentially unsafe guidance
unexpected system behaviour
This supports ongoing clinical governance, review, and improvement.

8. Data protection and privacy

Pet 24-7 Global Ltd holds ISO 27001 certification. This is the world’s leading standard for information security. It provides independent assurance that sensitive information is handled with care, and that Pet 24-7 Global Ltd has strong processes in place to protect against cyber threats, data breaches, and human error. That said, use of the platform is subject to our Privacy Policy, which explains:

what data is collected
how it is processed and protected
how AI tools interact with data
your rights under UK GDPR and the Data Protection Act 2018
You must only upload data you are authorised to share.

9. Acceptable use
You must not:

use VetAssist as a replacement for veterinary care
represent AI outputs as definitive diagnoses or instructions
misrepresent AI-generated content as independent professional advice
use the platform in ways that breach legal, ethical, or regulatory standards

10. Limitation of liability
To the fullest extent permitted by law:

Pet 24-7 is not liable for decisions made by users based on AI-generated guidance.
Responsibility for animal care and outcomes remains with the user (and, where applicable, the veterinary professional).
No guarantee is made that AI outputs will be accurate, complete, or suitable for every situation
Nothing in these Terms limits liability where it cannot legally be excluded.

11. Changes to these Terms
We may update these Terms from time to time.

Material changes will be communicated via the platform or website.

Continued use of the platform constitutes acceptance of the updated Terms.

12. Governing law
These Terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the English courts.

13. Contact
Questions about these Terms or the use of AI within Pet 24-7 can be directed to: [email protected]